Terms of sale and use

Last updated: 24 Oct 2026 · version 2026-10

Translation provided for information. The French version prevails.

These general terms of sale and use (“terms”) govern the use of the Clipvendo service, published by Dorval, Place Eugène Flagey 23, 1050 Bruxelles, Belgique (“we”). They apply to anyone who creates an account (“you”). The acceptable use policy forms part of them.

1. The service

Clipvendo lets you create vertical sales videos from product information: script, synthetic voice, avatar animated from a portrait, animation of product photos and editing in the browser. These elements are produced by artificial intelligence systems from third-party providers. Results may contain imperfections; read and check every video before publishing it.

Clipvendo does not publish anything for you and guarantees no commercial result: no sales, commissions or income. Clipvendo is not affiliated with TikTok; access to the TikTok Shop programme depends solely on the conditions set by TikTok.

2. Account and age

The service is reserved for people aged 18 and over. By creating an account, you declare this and undertake to provide accurate information and to protect your password. An account is personal. You may use the service for business or private purposes.

3. Free trial

Each account is entitled, once only, to 1 free video of no more than 30 seconds, in hook + montage mode, in 720p, with a visible “Clipvendo · essai” watermark. No payment method is required. We may refuse the trial in case of abuse (multiple accounts).

4. Subscriptions, minutes and prices

  • The plans, their prices and their minutes are described on the Pricing page. Prices include all taxes; the invoice states the VAT rate applied.
  • The subscription is monthly and renews automatically each month until it is cancelled. Payment is taken by card through our provider Stripe at the start of each period.
  • With each payment, the plan’s minutes are credited for the period. Unused minutes do not roll over to the next period and are not refundable.
  • Minutes counted = video length × mode weight: montage ×1, hook + montage ×1.5, full avatar ×3; 1080p export: an additional ×1.8. The count is shown before each generation. A generation that fails is not counted.
  • Plan changes: an upgrade applies immediately, with the difference charged pro rata; a downgrade applies at the next renewal.
  • If a payment fails, no new minutes are credited and we may suspend the subscription after several attempts.
  • We may change our prices. A price change to an ongoing subscription is announced to you by email at least 30 days before it applies; you may cancel before that date.

5. Cancellation

You can cancel at any time, in one click, from “My account › Subscription”. Cancellation takes effect at the end of the period already paid: you keep access and your minutes until then, and no further payment is taken. You can undo the cancellation before that date. You can also delete your account at any time.

We may suspend or terminate an account in case of a serious or repeated breach of these terms, after informing you and explaining the reasons, except in an emergency or where the law requires otherwise.

6. Right of withdrawal (consumers)

If you are a consumer, you have 14 days from taking out your first subscription to withdraw, without giving any reason.

In order to use the service straight away, before payment you expressly request immediate performance of the service and acknowledge that you lose your right of withdrawal once the service has been fully performed (Belgian Code of Economic Law, Art. VI.53). If you withdraw before then, you pay an amount proportionate to the service provided up to your withdrawal.

To withdraw, use the “Withdraw from the contract here” button in “My account › Subscription”, available for 14 days, then “Confirm withdrawal”. You may also send us a clear statement by email to support@clipvendo.com, for example: “I hereby give notice that I withdraw from the contract for the Clipvendo subscription taken out on [date], [name], [account email], [date].”

We acknowledge receipt by email without delay. The subscription is stopped immediately and we refund you, within 14 days and using the payment method used, the amount paid minus the amount proportionate to the service provided (elapsed period and, where applicable, minutes used).

7. Your content and the generated videos

  • You keep your rights to the content you provide (text, photos, portraits, music) and you warrant that you hold all necessary permissions, in particular the written consent of the people shown.
  • Subject to third-party rights and the terms of the AI providers, the generated videos belong to you and you may use them commercially.
  • You grant us only the right to host and process your content in order to provide the service. We do not use your content, portraits or voices to train AI models.
  • You are responsible for the videos you publish, their accuracy and compliance with advertising and platform rules. Within the meaning of Regulation (EU) 2024/1689 on AI, you are the “deployer”: you must disclose that the video was generated or manipulated by AI.
  • Every video carries a visible label (“Advertisement · Virtual images · AI-generated video and voice”) and machine-readable marking. Removing, hiding or altering these labels, watermarks and metadata is prohibited.
  • Files are kept for the periods stated in the privacy policy; download your videos before they are deleted.

8. Moderation and reports

Anyone can report content to us using the reporting form. We review reports diligently, without fully automated decisions. If we remove content or restrict an account, we send you a statement of reasons setting out the decision, the facts, the ground and your means of redress. You can challenge the decision by writing to us; you retain the right to go to court. Accounts that seriously or repeatedly breach our rules may be suspended.

9. Availability of the service

We do what is necessary for the service to be available and to work properly, but it also depends on third-party providers (AI, payment, hosting). Interruptions or changes to features may occur. We may suspend generations if our monthly cost cap is reached; in that case your minutes remain credited for the period.

10. Liability

If you are a consumer, you benefit from all the guarantees and protections provided by law, which these terms do not limit. If you act for business purposes, our liability is limited to direct and foreseeable damage, up to the amounts paid in the last 12 months, except in case of intentional misconduct or gross negligence. We are not responsible for decisions by TikTok or other platforms (moderation, visibility, commissions), nor for the use you make of the videos. If you act for business purposes, you indemnify us against any third-party claim arising from your content or publications.

11. Personal data

The processing of your data is described in the privacy policy.

12. Changes to the terms

We may change these terms. Any significant change is notified to you by email at least 30 days before it takes effect. If you do not accept it, you may cancel free of charge before that date.

13. Governing law and disputes

These terms are governed by Belgian law. If you are a consumer, you keep the protection of the mandatory rules of the country where you live and may bring proceedings before the courts of that country. In case of a dispute, contact us first; an amicable solution may also be sought through the Belgian Consumer Mediation Service (mediationconsommateur.be). Otherwise, the courts of Brussels have jurisdiction for business customers.

14. Language

These terms are available in several languages. In case of discrepancy, the French version prevails.